Refund policy

You can return or exchange any unused or defective merchandise by mail or at our corporate location. Returns made within 25 days of the order shipment date will be refunded to the original form of payment. Returns made after 25 days of the order shipment date will be refunded or online store coupon code sent to the original order shipping address.

Please allow 7-10 days from the point we receive your returned item to process your refund. 

And please contact info@detroitgrooming.com for any return inquiries.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.